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IDProjectCategoryView StatusDate SubmittedLast Update
0000591T99X171.00 SKB Eagle_Vendor_IssuePlayer Issuepublic2019-03-29 17:272019-06-18 19:05
Reporter(ALTech) Eric KimAssigned To(ALTech) Jewoo Lee Due Date
PriorityhighSeveritys2-severeReproducibilityalways
Status closedResolutionduplicate 
Summary0000591: The live channel's display halt while popular channel lists are displayed
DescriptionIt has been occurred that the live channel's display is halted while popular channel lists are displayed and live channel is brodcasted in the background, and the sound works normally.

If you look at the log, there seems to be any issue on queue related to video packets as the attached snippet log when the issue has been encountered

[Version]
-. v15.502.8

[Test Proceudre]
1. Play a live channel
2. Press key for the popular channel via RCU
3. Make sure that the popular channels are displayed on the left and the live channel is brodcasted in the background
4. Keeps step (3) for 20 minutes at least.

[Actual Result]
In step (4), all of a sudden the live channel's display is halted but sound is generated normally.

[Expected Result]
There must be no issue during the status.
TagsNo tags attached.
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Relationships

duplicate of 0000590 closed(ALTech) Jewoo Lee The main screen stop while the popular channel is shown 

Users monitoring this issue

User List (ALTech) Hyunwoo Kim , (ALTech) SY Yoon , (Amlogic) Jingyu Xu

Activities

(ALTech) Eric Kim

2019-03-29 17:27

developer  

play halt.png (52,654 bytes)   
play halt.png (52,654 bytes)   
Main halt in popular channel.7z (376,348 bytes)

(SW) Jacky Chiang

2019-04-30 14:08

manager   ~0002323

Hi Mr. Lee,

     Could you kindly use SW v15.502.15 to verify it again ? Our engineer, Jim will cowork with you for verification.
I think AML already improved and fine tune IPTV player over one month and the latest SW version should fix this issue.

(SW) Jim Chen

2019-05-01 13:43

developer   ~0002343

Hi Jewoo,
I think we can close 591 since it is duplicated to 0000590

(ALTech) SY Yoon

2019-06-18 19:05

developer   ~0002742

It fixed

Issue History

Date Modified Username Field Change
2019-03-29 17:27 (ALTech) Eric Kim New Issue
2019-03-29 17:27 (ALTech) Eric Kim Status new => assigned
2019-03-29 17:27 (ALTech) Eric Kim Assigned To => (SW) Jacky Chiang
2019-03-29 17:27 (ALTech) Eric Kim File Added: play halt.png
2019-03-29 17:27 (ALTech) Eric Kim File Added: Main halt in popular channel.7z
2019-03-29 17:27 (ALTech) Eric Kim Issue Monitored: (ALTech) SY Yoon
2019-03-29 17:42 (ALTech) Eric Kim Issue Monitored: (Amlogic) Jingyu Xu
2019-03-29 19:40 (SW) Jacky Chiang Category SW Issue => Player Issue
2019-03-29 19:40 (SW) Jacky Chiang Description Updated
2019-03-29 19:40 (SW) Jacky Chiang Project T99X171.00 SKB Eagle => T99X171.00 SKB Eagle_Vendor_Issue
2019-03-29 19:42 (SW) Jacky Chiang Assigned To (SW) Jacky Chiang => (Amlogic) Jingyu Xu
2019-04-26 11:01 (ALTech) Jewoo Lee Issue Monitored: (ALTech) Hyunwoo Kim
2019-04-30 14:08 (SW) Jacky Chiang Note Added: 0002323
2019-05-01 13:08 (SW) Jim Chen Relationship added duplicate of 0000590
2019-05-01 13:43 (SW) Jim Chen Note Added: 0002343
2019-05-01 13:44 (SW) Jim Chen Assigned To (Amlogic) Jingyu Xu => (ALTech) Jewoo Lee
2019-06-18 19:05 (ALTech) SY Yoon Note Added: 0002742
2019-06-18 19:05 (ALTech) SY Yoon Status assigned => closed
2019-06-18 19:05 (ALTech) SY Yoon Resolution open => duplicate